The NHS North West London primary care digital tool website pages, have been developed to provide information, advice and support on the digital offering available to our GP practices, primary care networks (PCNs), and other healthcare colleagues working within primary care services, signposting updates on existing and new technology.
Our vision
Our vision is to empower individuals to achieve optimal health and well-being through innovative and compassionate care, while fostering a culture of collaboration, excellence, and equity within North West London.
Our scope
NHS North West London provides two GP IT Systems to our Practices. These are EMIS Web, provided by the EMIS Group, and SystmOne, provided by TPP. NW London general practices and their PCNs have decided to implement their system of choice.
We offer a comprehensive training programme for both clinical systems, which can be accessed via our NWL Learning Hub
We also offer support for products and services that work alongside the clinical systems, including implementation, testing, configuration, trouble-shooting and problem resolution.
We have four teams within Primary Care IT Systems, supporting staff working in GP and PCN providers in North West London.
Our system developers design, develop, test, implement and manage the availability of clinical systems tools within EMIS Web and SystmOne IT systems, to all GP practices and PCNs within NW London
Our accredited facilitators ensure that all users of EMIS Web and SystmOne IT systems in NW London have access to best practice techniques and processes to ensure that their systems are used in the most efficient and effective manner
Our trainers provide accredited clinical systems training for both of EMIS Web and SystmOne IT systems in NW London. All of our training is supported with a suite of resources, available to all Primary Care staff via the NW London Learning Hub.
Our team expertly manages Role-Based-Access through NHSE Smartcards to all Primary Care Staff in GP practices, PCNs and Pharmacies in NW London. They ensure that roles within the organisations that we support have the correct level of access to patient data through EMIS Web and SystmOne IT systems.
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net Registration Authority: nhsnwl.registration.authority@nhs.net
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 020 3350 4050 Email: nhsnwl.servicedesk@nhs.net
The ICT & Digital Business Continuity Guidance is designed to provide guidance and suggested items for inclusion within a General Practice Business Continuity Plan (BCP) in relation to ICT/Digital.
The plan will be updated regularly, so please make sure that you keep you plan updated.
C the Signs is an integrated clinical decision support tool that helps healthcare professionals find cancer at the earliest, most curable stage. It uses AI to support GPs with risk-assessing patients by checking combinations of signs, symptoms, and risk factors, and will then suggest an appropriate diagnostic pathway supporting GPs to make suspected cancer referrals.
Support Contact Details
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
EMIS Group plc.com
EMIS Group is a major provider of healthcare software, information technology and related services in the UK. It supplies essential technology to 10,000 healthcare organisations across every major UK health sector, including primary care, community care, community pharmacy, hospital pharmacy and emergency depatments/A&E.
EMIS Web has two learning resource platforms
To register for accounts, please use the links below:
EMIS Now is a free knowledge base providing access to the latest training guides and videos, help, live training sessions and news
There are some useful tabs, including:
- Support tab - allows users to create and track a case, and subscribe to notifications
- Community tab - where users can access discussion Forums
- Release news - where the details of each software release are available
EMIS Academy is a learning hub providing multi-media training courses and is free to access by setting up an account from the EMIS Web home page
EMIS support: 0330 024 1270
Recent updates
EMIS-X functionality
EMIS has announced the start of an “active roll out” of its cloud-based platform EMIS-X, marking what EMIS is calling the first step on a larger journey to migrate all services and software to the cloud.
Please click the link for more information EMIS-X
In England, the NHS e-Referral Service (e-RS) is a comprehensive digital platform facilitating patient referrals from primary care to elective care services nationwide. The e-RS service gives patients the autonomy to select and book their initial outpatient appointment at their chosen hospital or clinic directly from their GP surgery, via an online portal, or by phone.
We provide facilitation and training support in creating referrals, monitoring, processing, and updating your e-RS worklists and referrals regularly, tailoring the process to suit your practice's needs. We continue to provide comprehensive system development support to keep all of your address book and referral letters templates up-to-date.
Learning Support
Please use the provided link to access the Learning Hub for training on e-RS Referral and Worklist management, covering both EMIS Web and SystmOne, along with integrated user guides and video tutorials : NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Service Updates
Please visit the e-RS Layout change page for more detailed information on planned changes.
The GP Appointments Data (GPAD) Dashboard provides comprehensive information about the scheduled activity and utilisation of GP appointments at practice level, and to explain the impact of seasonal pressures for effective management decision-making. The data includes the number of appointments, the healthcare professionals involved and, where available, the type of interaction such as face-to-face or telephone.
Our team is here to ensure your practice is correctly set up for mapping appointments for the GPAD Dashboard. We also provide assistance with any related queries.
Learning Support – (NWL Learning Hub)
Please use the provided link below to access our NWL ICB Learning Hub for training on the GPAD covering both EMIS Web and SystmOne (TPP), along with integrated user guides and video tutorials: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Service Updates
Please see NHSE website for GP Appointments Data Dashboard - NHS England Digital
Integrated Care Environment (ICE) is an order communication system which links GP practices, primary and secondary care services together. The requesting module enables the ordering of services from the primary care trust, such as radiology or pathology.
Our team is dedicated to assisting your practice in training your staff to initiate pathology and radiology requests. We provide support in monitoring and processing your requests, tailoring the process to suit your practice's needs.
Current Providers for Pathology and Radiology for NW London
|
BOROUGH |
PATHOLOGY PROVIDER |
RADIOLOGY PROVIDER |
|
Ealing |
THH |
LNWH |
|
Hounslow |
BSPS |
WMUH |
|
Central London |
ICHT |
ICHT CW |
|
West London |
ICHT |
ICHT CW |
|
Hammersmith and Fulham |
ICHT |
ICHT CW |
|
Brent |
LNWH |
LNWH |
|
Harrow |
LNWH |
LNWH |
|
Hillingdon |
THH |
THH |
Acute Trust Contact List
|
PROVIDER |
PATHOLOGY |
|
ICHT |
For pathology and new ICE user accounts
Ext 17600
If related to radiology the team will route your query to the appropriate department.
|
|
LNWH |
ICT Help Desk on EXT 2260.
The team will route your query to the appropriate department.
|
|
THH |
Pathology queries to call - 01895 279285, user will be prompted with menu for them to select.
Radiology queries to email - thh-tr.GPAdviceTHH@nhs.net
ICE queries/new users go through THH IT Service Desk on 01923 844400 or thh.itservicedesk@nhs.net
|
|
BSPS |
Email & Contact Number for pathology queries – fhft.bspshelpline@nhs.net ; 01276 604998
Email & Contact Number for ICE queries/new user accounts? – fhft.bsps.it@nhs.net ; 01252 649600
|
|
CW and WMUH |
The team will route your query to the appropriate department |
Learning Support – (NWL Learning Hub)
Please use the provided link to access the NWL Learning Hub for training on ICE, covering both EMIS Web and SystmOne, along with integrated user guides and video tutorials: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Inter practice referrals promote Primary Care and borough health care working. Practices can refer to each other, as many GPs have interests in specialist areas. These are also known as GPwSI (General Practitioner with Special Interests).
We provide facilitation support in creating referrals to tailor the process to suit your practice's and PCN needs. We will continue to provide comprehensive system development support to keep all of your referral letters templates up-to-date.
IT Support
The Inter Practice Referral form will support the Primary Care Systems Team in getting set up correctly within SystmOne or EMIS. This form should also be used to suspend or remove old referral pathways. Please click the link for the form: Inter Practice Referral
This form should be sent to the IT Service Desk via IT Self Service Portal or Email: nhsnwl.servicedesk@nhs.net when completed. Please make sure that the form is filled in with the correct ODS codes and practice and/or PCN details.
Joy is a digital health service that allows GPs and health professionals to refer your patients to local community organisations and social prescribers, within your clinical systems.
Our team will assist practices in ensuring the Joy app is installed, configured and working correctly within your clinical systems. We help practice staff to access training and also assist in any Joy related queries. If you need direct Joy assistance, please use the chat feature in the Joy Case Management System and the Joy Marketplace.
Learning Support – (NWL Learning Hub)
We have also produced EMIS Web and SystmOne User Guides for our NW London Practice Staff, to support them with the set up and use of the Joy. The training course is open for booking. Please log in to the NW London Learning Hub to access all our training resources and to book onto a course here: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
The London Care Record (LCR) is an innovative digital platform designed to collate summary information from multiple health and care source systems. This integrated solution allows health and care providers to access and contribute to a comprehensive collection of patient information, ensuring a complete and up-to-date picture of each patient's health and care history and needs.
Access to the LCR is seamlessly integrated within your local electronic patient record system through an in-context link. For patients, secondary care data is easily accessible via the NHS App, empowering them to stay informed about their health. Meanwhile, GPs and clinicians in primary care settings can view this vital clinical information directly within their clinical systems.
By providing immediate access to secondary and elective care data, the LCR enhances continuity of care for both clinicians and patients, supporting more informed decision-making and better health outcomes.
|
Health and Care Setting |
Uses the London Care Record |
Shares data locally |
Shares data across London |
|
Imperial College Healthcare NHS Trust |
Y |
Y |
Y |
|
Chelsea and Westminster NHS Foundation Trust |
Y |
Y |
Y |
|
Primary Care in all NWL Boroughs |
Y |
Y |
Y |
|
NWL Community Services (All except Hounslow and Richmond Community Health) |
Y |
Y |
Y |
|
West London NHS Trust |
Y |
Y |
Y |
|
Hillingdon Hospitals NHS Foundation Trust |
Y |
Y |
Y |
|
London North West University Healthcare NHS Trust |
Y |
Y |
Y |
|
London Borough of Brent |
N |
N |
N |
|
London Borough of Ealing |
N |
N |
N |
|
London Borough of Hammersmith and Fulham |
N |
N |
N |
|
London Borough of Harrow |
N |
N |
N |
|
London Borough of Hillingdon |
N |
N |
N |
|
London Borough of Hounslow |
N |
N |
N |
|
Royal Borough of Kensington and Chelsea |
N |
N |
N |
|
Westminster City Council |
N |
N |
N |
|
10 care homes across north west London |
Y |
N |
N |
Learning Support – (NWL Learning Hub)
We have produced a SystmOne User Guide for our NW London Practice Staff, to support them with the set up and use of the London Care Record (LCR).
The training course is open for booking. Please log in to the NW London Learning Hub to access all our training resources and to book onto a course here: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Our Learning and Training Resources
Our NWL Learning Hub is available for comprehensive training, covering both EMIS Web and SystmOne (TPP), along with integrated user guides and video tutorials, by clicking on the following link: NW London Learning Hub
Our training team provide support for any queries related to user management including new starters and leavers. We also add new courses as a hub for resources for all your training needs.
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Patchs is an online consultation service for patients to contact their GP via their practice website.
Patients answer a few simple free text questions, covering the details of their request and any ideas, concerns, and expectations they may have. This enables the GP practice to quickly and safely understand how best to respond.
Our team support practice staff with queries with Patchs including configuration and installation.
Learning Support – (NWL Learning Hub)
We have produced a SystmOne User Guide for our NW London Practice Staff, to support them with the set up and use of Patchs.
Please log in to the NW London Learning Hub to access all our training resources: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
From November 2023, to comply with their GP contract, General Practices have provided their patients with the opportunity to view their full prospective (future) GP health record online. This includes coded information as well as free text, consultations, letters and documents.
Online Resources
What general practice staff should know - NHS England Digital
Learning Support – (NWL Learning Hub)
Our team can support you with all queries relating to patient online access. Please log in to the NW London Learning Hub to access all our training resources: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Rego, developed by Vantage, is a cutting-edge digital platform designed to streamline the process of accessing specialist advice for GPs. This integration aims to simplify collaboration between clinicians in primary care and acute hospitals.
Within primary care settings, clinicians can initiate an Advice & Guidance request through Rego to access secondary and elective care services. This capability empowers GPs and consultants to commence patient treatment within the primary care setting whenever feasible. Additionally, it allows for the conversion of requests into referrals if deemed necessary, ultimately reducing rejections and inappropriate referrals.
Learning Support – (NWL Learning Hub)
We have produced a SystmOne User Guide for our NW London Practice Staff, to support them with the set up and use of the Rego.
IT Support
For support, of the installation and configuration and assistance with Rego queries: please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
Register with a GP surgery, simplifies online registrations. The service is for GP practices across England, making it simpler to take patient registrations online quickly and easily. It is free and compulsory for all NHS GP practices to use in England.
The service:
- allows new patients to register online
- checks they live within the GP practice catchment area
- matches them to their NHS number, with around a 90% success rate
- sends the registration details to the GP, by email, in a standard format
In the future, NHS Digital plan to integrate the service directly with GP clinical systems
Online Resources
Register with a GP surgery - NHS Digital
Learning Support – (NWL Learning Hub)
We offer registration and EDI Links training which can be booked through the Learning Hub.
The training courses is open for booking. Please log in to the NW London Learning Hub to access all our training resources and to book onto a course here: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
TPP-UK.com
TPP is a global provider of healthcare technology. SystmOne is their core product, supporting integrated healthcare based on a shared electronic health record.
SystmOne is used across the UK and abroad providing clinical IT services in over 25 different care settings, including Primary Care (more than 2,600 GP practices), Community, Mental Health, Urgent Care, and Social Care
The following comprehensive help and support resources can be accessed when users are logged in to their SystmOne Unit:
- SystmOne online help - Help files explain clearly and step-by‑step, how to use the system
- Support and frequently asked questions
- TPP Customer Liaison Team 0113 20 500 91
- Forums - allows SystmOne users to ask questions and share knowledge
- SystmOne changes - lists changes that have already been made to the system in past releases/updates, and changes/new features that are planned for the next release
- SystmOne notice board - provides timely system updates from TPP.
Our NW London Systems Development Team will also post local notices here.
Please see the SystmOne Online Help User Guide for more details.
TPP SystmOne support: 0113 205 0095
Recent updates
SystmConnect
TPP has launched SystmConnect, a fully integrated online consultation and total triage platform, to help improve access and manage demand to your services.
Please click the link for more information SystmConnect.
The Communications Annexe is a single tool allowing practices to communicate with their patients in a timely and effective manner through available and preferred communication channels; SMS messaging, email and Airmid. In the future it will work with the NHS App.
The Communications Annexe can be used to communicate to an individual patient from within their record, or with multiple patients from a list.
Learning Support – (NWL Learning Hub)
We have produced a SystmOne User Guide for our NW London Practice Staff, to support them with the set up and use of the Communications Annexe.
The training course is open for booking. Please log in to the NW London Learning Hub to access all our training resources and to book onto a course here: NWL Learning Hub
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net
A comprehensive resource for anything IT related.
IT Support
For support, please reach out to our team by logging a call through the service desk portal: IT Self Service Portal or Phone: 0203 350 4050 Email: nhsnwl.servicedesk@nhs.net