Argyle Health–Isleworth Practice, 146 Twickenham Road, Isleworth, Middlesex TW7 7DJ
NHS North West London has been advised that Dr A Dhillon and Dr G Dhillon and the Argyle Health Group Ltd, who have been running the practice for the past seven years, have taken the difficult decision not to continue with their contract beyond 30 June 2024. We would like to thank Dr Dhillon and Dr Dhillon for the care they have provided to their patients.
NHS North West London has arranged for patients at the practice to continue to access primary medical services from the same location after 30 June 2024. Services will remain at the current practice site but be provided by another local practice, Hounslow Medical Centre (HMC Health) on a temporary basis. NHS North West London will be undertaking a process to appoint a new provider of the service.
We would like to reassure you that for during these temporary arrangements you will be able to continue to receive your primary care GP services from the same location as you do now, with many of the same staff.
As part of identifying a new provider, we would like to hear your thoughts about the future of the Practice and the services it provides. A short survey can be found here. Alternatively, hard copies of the survey will be available at the practice.
Additionally, the Practice would like to invite you to a drop-in session on either Thursday 29 August 2024 at 5 - 6pm or Thursday 5 September at 10 - 11am, both will be held at the practice. There is no need to book to attend either of these sessions. These sessions, and the on line session detailed below, will provide an opportunity to ask questions and provide feedback to colleagues undertaking the process of identifying a new provider.
The online session will be held via Microsoft Teams on Wednesday 11 September 2024 at 1 - 2pm. If you would like to join the online session, please register here and we will forward the joining instructions for the meeting prior to the meeting.
Below are a number of questions and answers that patients should find helpful.
Where can I now get GP and nurse appointments?
Surgery address remains the same: 146 Twickenham Road, Isleworth, Middx. TW7 7DJ
Telephone number: 020 8630 3604
Opening hours: Monday to Friday 08:00 - 18:30, Saturday 08.00 – 12.00
You will be able to book an appointment, speak to a healthcare professional and request and receive your repeat prescriptions just as you normally do and from the same premises. The GPs from Hounslow Medical Centre will have access to your medical records.
How can I receive GP services going forward?
The arrangement with Hounslow Medical Centre will continue in the short-term, whilst we put in place a longer term solution. We will seek a new provider of GP services so that care will continue at the same site and location. To do this, we will need ask if anyone is interested in providing the services and assess the applications against a set national criteria.
Do I need to re-register with the practice?
You do not need to re-register with your current practice as your primary care medical services will remain as they are now. However, your right to choose another surgery remains and you can choose to register with another practice in the area, provided you live within their practice boundary.
To register with a new GP practice, you should contact the surgery or practice to ask them to register you. You can find a surgery near you using the NHS services directory at https://www.nhs.uk/service-search/find-a-gp . This website also gives information about practices, for instance opening hours or patient satisfaction survey results. For help registering with a new GP practice, you can contact NHS England via telephone: 0300 311 22 33.
If you have any concerns you would like to raise with NHS North West London please contact us on Tel: 020 3350 4034 or via Email: nhsnwl.lon-nw-pcc@nhs.net.